How to Install X-Lite Softphone


For Windows 7, 8 and 10 users - Installing X-Lite 5.0.3

1. Go to - http://counterpath.s3.amazonaws.com/downloads/X-Lite_5.0.3_88254.exe


2. Once you go to the link a download will appear in your web browser (X-Lite_5.0.3_88254.exe) usually at the bottom of the screen.


3. Once the download is complete you can then click on the download icon for X-Lite_5.0.3_88254.exe,


4. Window will then Prompt you with "Do you wish to run this file" click "Run" or "Yes"


5. When the Installation Wizard for X-lite appears click the "Next" button until the software

installs on your computer and then hit "Finish" when it is completed.


6. Click the X-Lite Icon on your desktop and the program will then open.


7. Click the "Softphone" menu at the top of the X-Lite and go to "Account Settings" a dialog box

titled "SIP Account" will appear


8. Go to Salesdialers.com and click "Log in" and log in to your Agent Account (for those with

multiple agent accounts log in to the agent that is the primary user of that computer)


9. On the homepage of your agent account scroll down past the calender and click on "Show me

my Softphone Settings" link


10. On the "Softphone Settings" page there is a black box in the middle of the page you need to

copy the data from the corresponding fields in that black box in to the "SIP Account" dialog box

on your xlite (They are; "User ID", "Domain Name". "Password", "Display Name", and

"Authorization Name") Then click "OK" to save


11. X-Lite is now set-up and you can connect you headset and dial in.


Tips: When dialing in to X-Lite you dial in using your six digit bridge number not your ten digit voip

number.


If you do not hear any sound when dialing out with your xlite you can check the sound device

settings by going to the "Softphone" menu on your xlite and then go to "Preferences" in the

"Preferences" dialog box you can click the "Devices" tab on the left hand side and then click

"Test Devices" to test to see if xlite is picking up your headset.


For Mac Customers - Download X-Lite 5.0.3

1. Go to - http://counterpath.s3.amazonaws.com/downloads/X-Lite_5.0.3_88253.dmg


2. Once you go to the link a download will appear in your web browser (XLite_Mac.dmg) usually at the bottom of the screen


3. Once the download is complete you can then click on the download icon for XLite_Mac.dmg.


4. A window will appear and you then need to drag the X-Lite Icon in to your "Applications"

folder and then open your "Applications" folder and click on the X-Lite icon


5. When the Installation Wizard for X-lite appears click the "Next" button until the software

installs on your computer and then hit "Finish" when it is completed.


6. Click the X-Lite 4 Icon on your desktop and the program will then open.


7. Click the "X-Lite" menu at the top left corner of your screen and go to "Preferences" then "Account Settings" a dialog box

titled "SIP Account" will appear


8. Go to Salesdialers.com and click "Log in" and log in to your Agent Account (for those with

multiple agent accounts log in to the agent that is the primary user of that computer)


9. On the homepage of your agent account scroll down past the calender and click on "Show me

my Softphone Settings" link


10. On the "Softphone Settings" page there is a black box in the middle of the page you need to

copy the data from the corresponding fields in that black box in to the "SIP Account" dialog box

on your xlite (They are; "User ID", "Domain Name". "Password", "Display Name", and

"Authorization Name") Then click "OK" to save


11. X-Lite is now set-up and you can connect you headset and dial in.